101 Replies to “How To Avoid & Reactivate Suspended Pinterest Account FAST (2019 Case Study)

  1. Thank u so much
    Your experience has helped me a lot
    My account got suspended on 31 july 2019 but thanks to your article which i found on google helped me a lot
    I contacted BBB and they got pinterest reactivating my account
    To be honest I’m grateful to u
    Pinterest is ny life
    Thank you thank you thank u so much

  2. Mary, I want to send my deepest thanks to you! I was recently thrown into Pinterest jail and each time I contacted Pinterest I only received heartless bot messages. I’m a newbie when it comes to blogging on Pinterest, so when my account wouldn’t work I was confused I even checked my email to see if Pinterest sent me something and to no avail, I had no email from Pinterest. I messaged them and 4 hours later I received a bot message that never answered my first email but told me my account was suspended. I am so thankful for this post. I took the drastic measure and I’m now fighting for my Pinterest account.

  3. I sincerely appreciate this article. Yikes. I started Pinterest a few days ago. It was a lot of work! Would hate to get removed from the platform and not know how to correct the deletion.

  4. To borrow a line from a movie… you had me at…Pinterest Jail!

    I don’t think I’ve seen this much good information in one blog post! Great job!

  5. My Pinterest account is a personal one, and I’ve had this account for many years, and have spent so much time building my boards up to what they are. Collections that have taken a painstakingly long time to accumulate. Deeply personal things. And the most mundane crap you can possibly think of, too. Children’s clothing and toys, home decor, recipes, crafts, art, quotes.. and pretty much all of it was either pinned from the source or found on Pinterest. But most importantly, that Pinterest account is my life. I am a housebound disabled person with autism, ocd, depression, and agoraphobia, and being able to use Pinterest has kept me sane, given me something to do. One can say it’s almost a lifeline for me. I have a special kind of OCD that gives me a compulsion to collect things, and Pinterest is perfect for doing that without actually spending money. It’s an invaluable tool.
    It’s been half a day and I hadn’t checked my Pinterest – an abnormally long time for me to go without using it (was binge-watching a show on Netflix) – and when I try to access my page, I find that I’ve been logged out and that it’s saying I’ve been suspended. It also says I would have been sent an email notifying me of the suspension.. but I never received one at all.. my account was just suspended with zero explanation.. and nothing I could have been doing on there could be construed as spammy.. I don’t interact with anyone, I just pin.. and lately I’ve mostly been pinning on private boards.. so this is bizarre.. and of course I’m in a panic because my Pinterest is everything to me.. which may sound silly to some.. but it keeps me sane and gives me something to do.
    I’ve already contacted them. I guess we’ll see what happens, but if my account is gone forever, I will be beyond devastated. There were things on there that I will never be able to find again. I spent ages collecting things.. compiling complete collections.. this is just really disheartening, and I really have no idea what I could have done wrong. Maybe they think it’s weird for an adult to have so many children’s clothes and toys on their account.. I don’t know ='(
    Sorry for rambling. I don’t know how to sum anything up in a few short words.. I’m terrible at it. Anyway, thanks for your article. It gave me hope but at the same time I’m not sure if the same things apply to me. Maybe I was suspended for an entirely different reason.. and I have no idea what that reason could be.. because I pin such a variety of things.. couldn’t have been spam though. So I don’t know what else it could be. What if I did something horribly wrong and I don’t even know what it was? .. Stupid anxiety. I’m spiraling. This situation just sucks. I never thought this would happen to me. I use the site the way it’s intended. And I’ve been using it for years. I never thought I’d get in trouble for posting clothing and gift ideas for my children and food and decor ideas for my home.

    1. Thank you for sharing your personal story here with us. First of all, don’t panic. 🙂 If you follow the step by step instructions laid out in the second opt-in of this blog post, there’s a good chance you’ll get your account reactivated. Be sure to subscribe to comments on this blog post and let us know how it goes! We’re here to support you.

      1. Oh, and I forgot to mention, but yeah.. I’m still suspended. And even though I contacted customer service twice, I haven’t heard back. I’m afraid that when I finally do, they will just tell me I won’t be getting my account back.
        I thought that the BBB complaint suggestion was a sure-fire way of getting it back if this happens.. but now that I’ve read all the complaints of people who use their accounts for the same purpose as me (recipes / home decor / crafts / kid’s clothes, etc) getting suspended, and Pinterest responding to them basically telling them that they won’t be getting their accounts back because they’re “spammy”.. even though from what the people describe, they’ve never spammed.. my heart has sunk and I’m afraid I will never get my account back. I don’t even know what I did wrong. My heart is broken.
        Maybe that seems dramatic, but.. I don’t have a life outside of my apartment.. Pinterest was therapeutic for me, and was one of the only things that helped me pass the time and forget about the fact that no one ever comes to visit me.. it’s painfully lonely being disabled and housebound..
        I’m sorry.. I just.. I thought there’d be hope.. but it looks like Pinterest doesn’t care about its users, even when they do make complaints. They just claim they had reason to remove the user, even if they didn’t, and then that’s that.. and the person can’t do anything to get their account back.
        I wish that I had at least had the chance to back up my boards before they took them away from me. I’m legit crying right now. This isn’t okay.

        1. Well Pinterest hasn’t rejected your petition to reactivate your account yet. So please don’t panic. As you can see from some of my readers’ comments here, they did get their account back by following the advises laid out here. Have you downloaded the second opt-in in this blog post to get Pinterest contact email yet? I know some people kept trying for weeks before they get their account back. Do not give up!

          Besides, there are other social media platforms out there. Try Instagram, Twitter, Youtube. They’re all fun!

          1. I emailed the address in your e-book thing, and I heard back from someone within a few hours. But when they asked me to confirm my account name and email address, they got back to me once more, only to tell me:

            “Hi Dom,

            Thanks for confirming! It really helped me.

            I’m passing on your issue to the respective team who would help you with this. You should receive a reply soon.

            We appreciate your patience in the meantime.

            Thanks
            Rachel”

            .. I’m confused.. and something doesn’t seem right about the whole thing. Why forward me to another team, when they have the power to investigate and reinstate my account themselves?
            I mean, you probably don’t know.. I’m just freaking out and venting. My Pinterest means everything to me.
            Your suggestion that I try another platform, while I know you probably meant well, just felt really awful to hear. You have to know Pinterest can’t be replaced by any other platform. And you have to know that years worth of pins can’t be replaced either. I felt so invalidated when you said that. ='(
            Man, I just wanted my account back.. and maybe for someone to understand how horrible this situation is.. I obsessively curated my boards for years.. all my favorite recipes.. all my favorite things.. all the crafts I wanted to do.. stuff to help me with my disabilities.. parenting articles.. countless boards of the perfect home decor and items for my home.. hundreds of articles to help with my writing career.. gift lists for my children and friends and everyone.. gosh, everything is on my Pinterest.. countless hours of work.. I can’t find words to tell you how much I’d be losing if they took my account away from me forever..
            No other site could take its place.. I don’t understand why you’d say that..
            And I don’t understand why they’re forwarding me..
            Hearing back from someone when I emailed that email.. man, it gave me so much hope.. but then they just forwarded the case to someone else? I have no idea why they’d do that, or what I could have done that was so wrong. It’s heartbreaking though. The whole situation is heartbreaking. And you’re telling me to get a twitter or an instagram or a youtube.. I don’t understand.. I don’t understand any of this..
            And I realize I probably seem like I’m overreacting, but Pinterest was something I did pretty much every waking minute, because I have no life outside of my apartment and I don’t really have friends.. and I have no one to talk to about this. I probably just seem like some rambling lunatic. But imagine meticulously curating a collection of real-life items, and then having it all stolen from you. That’s what this feels like. And so much more.
            I’m sorry. I’m just so not okay. I know there’s nothing you can do about that. And that you do mean well. And I do appreciate this article of yours, and the little e-book. I just wish I was getting my account back. I thought I was getting it back, and then nothing.. and I feel like I’m being told to just get over it.. and I just.. man, I feel devastated and awful.

          2. Hi Dom, I think it’s a good sign that your email got responded right away. Give them a bit more time to get back to you. As I mentioned before, it took some other people weeks of persistent communications with Pinterest before they got their accounts back. So keep your hopes up, be patient and persistent.

          3. “Hi Dominic,

            Your account has been permanently suspended for violating our Community Guidelines. For more information, please review that policy.

            Your account will not be restored, and you won’t be able to create a new account with this email address.

            Harper | Pinterest”

            I just got this back in my email..
            What do I do now? =(

          4. That’s the same email I got and I reproduced in this blog post. But this is just an automatic system message. Just disregard it. Keep sending emails to the email address disclosed in the second opt-in in this post. You will get a response from them.

          5. Thanks.. I’m confused though..
            I left another response for you.. it must have been eaten by internet gremlins or somethin.. I don’t know.. lol
            But um.. remember when I said I’d heard back from a real person, only to be forwarded to someone else.. and the reason surrounding that, was never explained to me, and was all very mysterious..
            Well, I never did hear from the person I was supposedly being forwarded to. Should I just respond again to the person who initially responded to my email to that address, even though they told me not to, and to wait for a response from the “team” she was forwarding my case to? Cuz I don’t know if I’m gonna hear back from this “team”.. or if this was just her way of stringing me along.. lol.. I don’t know anymore.. this is really crazy. I’m sorry that anyone should have to go through this. I feel like I’m jumping through flaming hurdles at this point.

          6. Hi again Mary,

            I have now escalated it to BBB.
            Unfortunately, my response via the BBB was just the canned response I’ve gotten several times when I tried to email them. Only now they’re claiming a specialist has reviewed my account and responded to my support ticket.. but this is not the case. I get exactly the same words every time, and never any new information or explanation as to why I’ve been suspended.. and they’re still refusing to reinstate my account.
            Any ideas as to what I can do now? They just keep coming at me with the same exact words.. even via the BBB..
            I don’t believe I’ve reached an actual person.. or if I have, that person is not actually looking into it.. this is SO frustrating!

            This is the message I got from Pinterest via the BBB:

            “Hi there,

            It looks like a specialist has already reviewed your account and responded to your support ticket. Here’s their response:

            Hi Dominic,

            Your account has been permanently suspended for violating our Community Guidelines. For more information, please review that policy.

            Your account will not be restored, and you won’t be able to create a new account with this email address.

            Patrick | Pinterest”

            What do I do? And does one need to sometimes reject the reply from Pinterest a few times and keep escalating it until they actually get someone to look into what happened with their account?
            This is horrifying. Being told I did something wrong, not knowing what it is, and not being heard out..

            Dom

  6. I was put in that jail for a few hours one day too! It happened right after I pinned a post from a blog which didn’t have an SSL certificate, and also the image was way too small. In the end, Pinterest said it was a mistake and reinstated my account after a few hours.

  7. Nice post. I learn something more challenging on different blogs everyday. It will always be stimulating to read content from other writers and practice a little something from their store. Id prefer to use some with the content on my blog whether you dont mind. Natually Ill give you a link on your web blog. Thanks for sharing.

    1. Please do provide links where you referenced my blog as source of your content, otherwise any form of reproduction of my original content here is a violation of copyright laws. I will take legal actions if necessary. Thank you for understanding.

  8. This is such a helpful guide about how to deal with and avoid Pinterest suspension. I have not been suspended yet, but I have heard of so many more people being suspended lately it seems! I will return to this if I ever need it.

  9. I think it’s quite common for getting Pinterest accounts suspended. It’s so frustrating. This post is truly helpful for all those who use a Pinterest account. Great work!

  10. I just got suspended today with no explanation or notification. It is very frustrating not being able to talk to a live person. I looked at the policies and I believe I didn’t knowingly violate any of them. I pin so much, 96% of them are repins and the rest (one’s I pin) don’t violate the policies. I’m at the first step of the appeal but I’d already thought of contacting the BBB before reading your article — your article confirmed that that would be the right next step, thank you. I love Pinterest and would be very disappointed if I could never use it again. Praying!!!

    1. Hi Rita, sorry to hear about that. But the next step would be to contact Pinterest using the private email address that you can find by downloading the opt-in within this post. If this step fails and you still get rejected, then the last resort would be to contact BBB. Please only do the last step when there’s nothing else to be done. Thank you!

        1. Hi Rita, I saw that you did request it. And the automatic email message for download was sent to your inbox right away. But the stats show that you never opened it. I’m guessing it’s because it went to your spam box. Please check there. And to prevent future accidents like this, please add admins@queensdomania.com to your permitted sender list. Hope this helps!

      1. Mary, thanks for the link to the private email — I used it to sent Pinterest a request to reinstate my account. I’m hoping I won’t have to contact BBB but we’ll see. I’m very upset about this entire situation. Violated is maybe too strong a word, but that is how I feel. Thanks for all your support.

        1. That’s how I felt too when Pinterest suspended my account. We’re here to support folks like you who are going through the same ordeal. Best of luck in your effort getting it back!

          1. Dear Mary;

            I see that your emails to Pinterest had quick responses. I first emailed Pinterest on May 7, 2019; got the typical system generated response that still didn’t tell me why my account was suspended. Emailed the private email on May 10, 2019, in which they responded that they would get back to me in 1 -3 business days — well, now it’s May 17th and no response. I can give them more time to respond but I feel like I’m being ignored, maybe because I’m not a business customer. Thank you again for being so your patience with my frustration.

          2. Hi Rita, I don’t think it’s because you’re not a business customer. Usually if the company doesn’t respond for an extended period of time, BBB will close the case. So it’s best if you continue to use the private Pinterest contact email included in the opt-in download within this post for them to have another look at your account. Best of luck getting your account back soon!

  11. Dealing with this right now. I’m 8 hours and no reply to my 3 requests to reactivate. I followed 10 people as to better colab content but of course Pinterest doesn’t want active engagement or something.

    I might go the BBB route.

    1. Hi John, sorry to hear that. You may need to give them at least 48 hours to respond. Also, have you downloaded the additional opt-in PDF half way down this post (not the PDF for the post itself) for the Pinterest contact email to get a real person to review your account?

      I don’t want the BBB route to be abused before all other means of contact with Pinterest have been tried. After all, my intent of publishing this article is not to take down Pinterest. It’s to help fellow bloggers like to get out of the “Pinterest jail” faster. Thank you for understanding.

    1. Bummer. But if you follow the extra tips and use the Pinterest email contained within the opt-in download within this post, you should be able to get it back.

  12. Hello Mary thank you for sharing this vital information. I am in Australia and suddenly without warning I received an automated email (exactly like yours) from Pintrest on April 26th 2019 stating most of my boards violate the spam policies. I replied to it stating my case and 48 hours later recieved another automated email (again, exactly like yours) advising me my account is not going to be reactivated! I have been on Pintrest for many years and find this very frustrating and upsetting they treat their customers like this. I’m certainly no spammer nor do I condone animal cruelty or human cruelty in any shape or form or any of the other nasty things stated in their policies. I feel at a loss how this could happen and there’s no avenue for discussion with a human instead of automated replies. I desperately searched for answers and came across your blog. I’m so happy I did! I’ve followed your instructions and filed a complaint to BBB and it does not matter I am in Australia .Re: CT’s comment, I hope they too try this avenue. Thank you again Mary, I hope to be as fortunate as you were and get this problem resolved (via a human not a robot!). Regards from Western Australia. Wendy.

    1. Thanks for sharing your story here Wendy! This is definitely still happening to a lot of people worldwide. As long as you are persistent, continue to pursue them until you get your account back. Be sure to download the opt-in on my post to get the Pinterest contact email for a real person to review your account. Best of luck!

      1. Thank you Mary. Today I received an email from BBB confirming they have corresponded with Pintrest and are awaiting a reply. Fingers crossed things will be rectified.. I will post any updates as they occur. Thanks again Mary.

  13. Great post, thank you man! Most helpful.
    Pinterest just suspended my account last week Friday(today is Monday).
    Will use the tools here to deal with them as I don’t know what I have done wrong.
    Thanks, again!

      1. Hi everyone, after the email to the creators- support yesterday, I just saw my suspended account reactivated today!
        No doubt, the appeal procedures when followed properly work.

        Although the account setting was no longer as I had it before the suspension, I can tweak that accordingly. Bottom line is that I have my account back.

  14. Thanks for your article, Mary. It gives me hope. I just got suspended today 🙁 I’ve only been active on Pinterest for barely a week and now this. Truth is, I actually opened and read most of the pins I saved and my boards were made up of others’ people’s post, so it wasn’t even a lame attempt at getting free followers. I genuinely wanted to learn. Being a new blogger, hitting a roadblock this early can be very disheartening. I was really hopeful about Pinterest and then this happened. I have clicked on the link, filed an appeal and even replied to the suspension email because I just wanted my account back. We don’t have BBB in Australia unfortunately and I’ve been wondering how else to recover my account… Fingers crossed…

    1. Definitely download the additional information and Pinterest contact email in the opt-in within the post, and keep us posted on how things go! Just curious, how did you find my article? From Google search or in FB group?

    2. Hi CT, I too am in Australia and was able to file a complaint with the BBB. Please look into it. Good luck. Regards, Wendy

  15. Thank you for this wonderful post. It helps so much to know I’m not alone. My account (which was only about 2 weeks old) was suspended yesterday. I had just pinned a few pins and then requested to join two food group boards and within seconds my account was suspended. Shocking and unbelievable since I have definitely not spammed and I have barely pinned anything. I replied to the link to be reactivated and was of course automatically declined. A few hours ago (before finding this post) I submitted the online appeal form which now I suspect will also be rejected. I don’t know what to do next. Wait for the rejection first or take the BBB route you suggest immediately? I am terrified that taking the BBB route will make them more upset and never allow me back. So upsetting – pinterest definitely has to find a better way to control what they consider to be spam.

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    Wonderful blog and wonderful style and design.

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  18. Thank you very much for these instructions. I had my account suspended with Pinterest without any reason after a week from creating it. I didn’t even have enough to pin anything yet I got accused of spamming. I contacted them and submitted an appeal and kept doing so for over two weeks without success. I even got someone arrogant from their support asking me to stop and that it is a final decision without telling me the reason for suspending my account.

    Well, I followed your steps and submitted a complaint today to BBB, hoping that this will work.

    Thank you very much again.

    1. Glad to hear that you’re taking the right steps. Did you download the opt-in inside the post for additional tips and Pinterest contact email to follow up? That might help you to solve the problem as well!

        1. Gotcha! Best of luck getting your Pinterest back. And let us know how it goes by coming back here and reply to this comment thread! If your didn’t do anything wrong with your account, then they will have to reactivate your account.

          1. Unfortunately, they refused to reactivate my account and kept repeating the same old broken record using their false claims. I refused their response and demanded evidence of whatever they claim I have done. Let’s wait and see.

          2. You mean they even denied reactivation after BBB complaint? To be honest, they may have a reason there. But you did the exact right thing by requesting evidence. Even if they showed sufficient evidence based on their policies, you can still say you were not aware or clear about these policies and that you won’t make the same mistake again. You may still be able to get your account back by pledging to do it right in the future. Good luck!!

          3. Based on their replay in BBB, I think they haven’t really checked my account. They said that one of their specialists has already responded to my support request. And they just pasted his previous reply that I got in the past!!

            I’m just hoping that their specialist who’s in charge hasn’t taken it personally and now he’s just been stubborn! I don’t know.

            I will follow your advice for sure. You’re the one who helped here and I’m very grateful to you regardless of the outcomes.

            I will keep you updated as things happen 🙂

            Thank you very much again.

  19. Thanks for the heads up, Mary. Social media platforms and search engines are harming free speech. As you said, automatic suspension based on red flag words without taking context into account is not acceptable. We need to stand up for our rights as consumers and citizens, no matter how small.

  20. Great information! I have read several comments from bloggers saying that their Pinterest account was suspended. Fortunately, it hasn’t happened to me (knock on wood!) but I prefer to follow your tips and be prepared just in case. Thank you!

  21. I have not idea Pinterest could ever suspend an account. Thanks for sharing your experience and what to do about it!

  22. Interesting to know what could go wrong. It would have been pain following up to get account activated. Good to know the steps to follow to get it reactivated. Thank you for sharing your experience.

  23. Great post! I use Pinterest on a daily basis and I’m always worried that I will get suspended. Your post is very informative and handy in such a problematic situation. Thanks for sharing!

  24. Wow 😮 that is a real eye opener and I am glad I read about your experience with Pinterest. I just created a business account a few weeks ago and haven’t had a real chance to work on it. It’s great to know the do’s and dont’s.

  25. I just got suspended today! I have no idea why either, I simply spent the day rearranging my boards with their drag and drop feature and pinned less than 20 pins, only 5 of my own.
    So annoying! I hope to get out of Pinterest jail soon because as a new blog (1.5 months old) Pinterest traffic is my only traffic!

  26. Interesting read! Thankfully, I’ve never been suspended and hope it never happens. But it’s good to know the steps to get my Pinterest account reactivated should it occur. Thanks for sharing!

    1. Hello Mary. I’m sorry it has taken me this long to return here but it has been a long wait to get my account reactivated. But, it is great to be out of ‘Pinterest Jail’!! Recently, I received an email from Pinterest stating they had made a mistake by suspending my account, it was lumped in with Spammy accounts which occasionally happens! I’m not sure if it was my perserverence or my contact with BBB that bought an end to this but I am glad it is finally sorted. I would attach a screenshot of the email from Pinterest but I cannot see any attachment symbol. Mary, if it was not for your blog I do not know what I would have done! Once again I thank you for putting this information on here. Good luck to anyone who finds their account suspended by Pinterest, do not give up if you know you are in the right then you must keep trying and you will prevail! Best wishes from Wendy in Western Australia.

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